Privacy Policy

JSJ Medical Surgical Equipment Trading L.L.C.

Summary

This Privacy Policy explains how JSJ Medical Surgical Equipment Trading L.L.C. (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data in accordance with applicable data protection laws in the United Arab Emirates.

  • We collect personal data primarily to provide our products and services, process orders, and meet legal obligations.
  • We collect only the minimum personal data necessary for these purposes.
  • We may share personal data with trusted third parties to fulfil orders, arrange deliveries, and process payments.
  • We take appropriate measures to keep your personal data secure.
  • You may contact us at any time regarding the personal data we hold about you.

Who We Are

JSJ Medical Surgical Equipment Trading L.L.C.
#328–330, Emirates Atrium Building
Business Bay, Dubai
United Arab Emirates

JSJ Medical Surgical Equipment Trading L.L.C. is a provider of medical hardware and healthcare solutions serving the Middle East region.

For the purposes of UAE data protection law, JSJ Medical Surgical Equipment Trading L.L.C. is the Data Controller.

What Personal Data We Collect

Most of the personal data we collect is provided directly by you when you contact us, request information, or purchase our products or services.

Personal data may include:

  • Name, job title, and company name
  • Business or personal address
  • Email address and telephone number
  • Order, delivery, and invoice details
  • Payment-related information (processed securely and in encrypted form)
  • Communications with us, including recorded telephone calls where applicable

Automatically collected information:

  • IP address
  • Browser and device information
  • Website usage and analytics data
  • Interaction with digital marketing campaigns

How We Use Your Personal Data

  • To process and fulfil orders for medical equipment and related services
  • To manage deliveries, logistics, and after-sales support
  • To identify and verify you when you contact us
  • To communicate with you regarding orders, enquiries, and services
  • To comply with legal, regulatory, and accounting requirements
  • To improve our website and customer experience

Who We Share Your Personal Data With

We may share your personal data with trusted third parties strictly on a need-to-know basis, including:

  • Suppliers, manufacturers, and logistics partners
  • Courier and delivery service providers
  • Payment processors and financial institutions
  • Professional advisers such as legal and accounting firms
  • Government authorities or regulators where required by law

All third parties are required to protect your data and use it only for the agreed purposes.

International Data Transfers

Your personal data may be transferred or stored outside the United Arab Emirates where necessary to provide our services. Where such transfers occur, we take reasonable measures to ensure your data is protected in accordance with UAE data protection laws.

Cookies

Our website may use cookies and similar technologies to ensure proper functionality, analyse usage, and improve user experience. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices of external sites.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. Access to personal data is restricted to authorised personnel only.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal and regulatory requirements. In most cases, data is retained for up to seven (7) years, after which it is securely deleted or anonymised.

Your Rights

Subject to applicable UAE law, you have the right to request access to, correction of, or deletion of your personal data, and to object to or restrict certain types of processing.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page. Where changes are significant, we will take reasonable steps to notify you.

How to Contact Us

If you have any questions regarding this Privacy Policy or our handling of personal data, please contact us:

Phone: +971 554 984 519
Email: info@jsj-medical.com